Write to us
Email info@decoded.ltd and we will come back to you. Tell us the name of your centre, whether you are an owner, a staff member or a parent, and what you were doing when it went wrong. A screenshot saves a round trip.
Ask your centre first
If your question is about a child's record — an allergy, a collection instruction, an attendance mark, a fee — your centre holds it and can change it faster than we can. We hold those records on the centre's behalf and cannot alter them on request from anyone else.
Getting the app
The Android app is on Google Play. The iPhone and iPad app is on its way. Both are free downloads on every plan, and you can use CrecheWorks in a browser in the meantime.
Signing in
Accounts are created by centres, not by us, and there is no sign-up in the mobile apps. Staff and parents sign in with the invitation their centre sent them. If you are told your account exists but no centre has added you, ask the centre to send the invitation to the same email address you are signing in with.
Billing
A subscription covers a whole centre and is held by the centre, on this website. Staff, parents and guardians are never charged, and nothing is ever bought inside the iOS or Android apps. If you run a centre and have a billing question, email us at the address above.
Your data
Our privacy policy sets out what is held and who can see it, and our terms of service set out the agreement. You may complain to the Information Regulator of South Africa at any time.